WRITING ACCOMPLISHMENT RECORD NARRATIVES
Similar to qualifications statements, the key to a well-written accomplishment record narrative is to give readers specific information about your achievements. Be sure to include any professional and volunteer experience, education, training, and awards that demonstrate your possession of a particular competency.
Follow the instructions in the vacancy announcement carefully when preparing your Accomplishment Record narrative. Typically, the following approach should work well when describing your accomplishments. If you need SES Services and expert help, it’s only a click away
Challenge-Context-Action-Result Model with Verification
An accomplishment record narrative may include one or more examples of relevant experience. An agency may limit the number of accomplishments addressed for each competency. Applicants should review the vacancy announcement for any applicable limits. Keep in mind that the QRB is looking for specific challenges, actions, and results. (Please see the examples on pages 23 – 26.)
Challenge. Describe a specific problem or goal.
Context. Talk about the individuals and groups you worked with, and/or the environment in which you worked, to tackle a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).
Action. Discuss the specific actions you took to address a challenge.
Result. Give specific examples of the results of your actions. These accomplishments demonstrate the quality and effectiveness of your leadership skills.
Verification. Following the instructions in the vacancy announcement, provide the name, telephone number, and email address of an individual who can verify the information in your narrative. Be sure to indicate whether this person was your supervisor, co-worker, friend, instructor, chairman of committee, etc. If you do not want your current employer contacted, do not list your employer as a verifying person. Instead, provide the name of another person who can verify your accomplishment. You should not use a spouse or close relative (father, mother, etc.) or a person who is presently a direct subordinate as a verifier. The verifier should be reachable within a reasonable period.
• Ensure your experience matches the competency.
• Avoid the error of choosing meritorious accomplishments that do not clearly reflect the intended competency. Accomplishments that are not closely representative of the appropriate competency tend to receive less credit than accomplishments that better represent the competency of interest.
• Spell out all acronyms.
• Include awards that relate specifically to a competency.
• Quantify your accomplishments.
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