A hotel manager is a person who handles smooth running of daily hotel activities such as hotel administration, accounts, marketing, housekeeping, front office or front of house, food and beverage management, catering and maintenance. He or she is responsible for the short and long term planning and the day-to-day operations of the hotel.
An interview is an employment process in which an interviewer asks questions from a prospective candidate. Given below are some common interview questions that come up again and again during interviews for this post.
1. Please elaborate the roles and responsibilities of a hotel manager?
Various roles and responsibilities of a hotel manager include organizing and directing the hotel services, formulating financial plans, promoting business, controlling budget, achieving profit and expenses goals and meeting with customers, contractors and suppliers. They are also liable for hiring, training, reviewing and overseeing staff members, solving customer’s complaints and meeting safety, health and licensing regulations.
2. What are your qualification, skills and abilities?
I have ample experience in this field. I possess good knowledge in all phases, departments and shifts of hotel operation. I have unparalleled guest relation skills especially in creating special touches and resolving guest problems and concerns. I have strong computer skills and I can easily operate hotel systems. I can work successfully in team as well as individual work environment.
3. Can you tell us something about different sectors in hotel industry?
Various sectors in hotel industry are house keeping, accounting, maintenance, public relations, security, sales, food and beverages, front office and accounting. Just give a short explanation of each one and also state that each one is important for the proper functioning of a hotel.
5. There are so many other candidates. Why should we appoint you?
The employer is looking for confirmation that the job suits you, fits in with your general aptitudes and coincides with your long term goals. Think of all the positive characteristics in your personality that makes you suitable for the job. Demonstrate your accomplishments in front of the interviewer. One has to tell reasons as to why he fits into this position. Think of all the constructive qualities in your personality that makes you appropriate for the job. Just be positive, and highlight how your background matches the job description.
Well, these are some frequently asked questions when you are giving interview for the post of hotel manager.
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