Hotel management is a practice of managing the overall activities of a hotel which includes hotel administration, accounts, marketing, housekeeping, front office, food and beverage management, catering and maintenance. It is a branch of management which deals with running of a business that provides lodging, meals and other services to the customers.
In this article I would like to provide numerous questions that come up again and again for this post. Let us start with the first one.
1. Define hotel management?
Hotel management refers to specialized management techniques used in the hospitality sector. It includes hotel administration, accounts, marketing, housekeeping, front office, food and beverage management, catering and maintenance.
2. According to you what skills are required for this post?
Hotel management jobs are very important in each and every organization. Because a job in hotel management has much to do with keeping customers pleased thus people who are at this post must possess brilliant communicational, organizational and interpersonal skills. A good hotel management employee must be able to work successfully in team as well as individual work environment. They should be excellent in computer and must know different foreign languages.
3. What is your dream job?
I would love to work in a fun, warm environment where individual works independently towards attaining team goals. For me work atmosphere and level of responsibility is most important. I am not concerned about minor elements, such as dress codes, cubicles, and the level of formality.
4. If any customer is angry, then how do you handle him or her?
You can say that I am a very cool and calm person so I am least effected by the negative feedback of customer. Well, dealing with all kind of customer is part of my job. However, I make effort to handle them carefully by solving their problems. I usually express regret for the mistake and inform them that I will do everything possible to correct it.
5. How can you get success in a hotel like this?
I think that determination, willingness to work hard and a hunger to excel in everything you do are some of the key attributes required for this position. A successful employee would also need to handle pressure well, be a great communicator and an excellent team member.
Read the above listed questions carefully and practice their answers. These questions will be surely helpful for those people who want to make career in this field. Do not forget to say “Thank You” to the person who interviewed you.
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