Credit Repair and BBB Reports

Thinking about repairing your credit?  If so, you have two options: do it yourself or hire a company to handle it for you.   If you choose to hire a company, make sure you do a little research.  Focus on items that the company itself does not create. 

Testimonials are nice, but no company is going to print a bad one.  Many are just made up.  Also, membership in organizations may be beneficial, but sometimes organizations are created by companies just to help make them appear legitimate.   Some deceptive companies try to trick potential customers into feeling comfortable.  Separate websites are created and professional logos are presented all in an effort to make the alleged third party organization appear legitimate.  Suprisingly, several companies use this deceptive tactic so always confirm that the organization is independent and credible.   One organization that is definitely independent and credible is the Better Business Bureau.

The Better Business Bureau (BBB) is a great source of information.  Before working with any credit repair company, you should check their BBB reports.   In the same way that your own credit reports are designed to inform potential lenders of your credit risks, BBB reports are designed to inform potential customers of the potential risks of working with a particular company.   To view a BBB report, visit  By visiting the site directly, you can be assured that the information you are receiving is correct and accurate.

There are two major legitimate companies that operate in the credit repair industry: Ovation Credit and Lexington Law.  If we look at their BBB reports, we can learn about other client experiences.

Ovation Credit is listed as an accredited business.  If a business has been accredited by BBB, it means BBB has determined that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints.  Ovation Credit has an A- rating. (Think of school, A is best, F is worst) Ovation Credit’s report has the following information:

Ovation Credit’s BBB report shows that the BBB processed a total of 8 complaints about Ovation Credit in the last 36 months. Of the total of 8 complaints closed in 36 months, 1 was closed in the last year.  Here is a breakdown of the complaints:

Service Issues  (2 complaints)

Credit or Billing Disputes  (2 complaints)

Product Quality  (1 complaints)

Contract Disputes  (1 complaints)

Guarantee or Warranty Issues  (1 complaints)

Repair Issues  (1 complaints)

Lexington Law is not listed as an accredited company.  We were surprised to see that.  Lexington Law also has an A- rating. Lexington Law’s BBB report shows that the BBB processed a total of 283 complaints about Lexington Law in the last 36 months. Of the total of 283 complaints closed in 36 months, 89 were closed in the last year.  Here is a break down of the complaints:

Advertising Issues (6 complaints)

Billing or Collection Issues (95 complaints)

Contract Issues (14 complaints)

Customer Service Issues (24 complaints)

Delivery Issues (4 complaints)

Guarantee or Warranty Issues (25 complaints)

Product Issues (1 complaint)

Refund or Exchange Issues (73 complaints)

Repair Issues (3 complaints)

Sales Practice Issues (9 complaints)

Service Issues (29 complaints)

Both companies have tens of thousands of credit report repair customers, so it is fair to compare their reports directly.  Also, any company that handles that many clients will have some BBB complaints.  That’s consistent with the old saying that you can’t please all the people all the time.  However, based on these reports, it appears that there is a greater chance that you will have a better experience with Ovation Credit over Lexington Law. 

Of course, this is just one criterion and there are more companies out there that you may want to consider.  Just be sure to check BBB reports as a source for information when considering any company. 

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